Terms of

purchase and delivery

1. Online store

You can access to Regina Scarlatta’s online store browsing to Shop section on the main menu.
As each handmade pipe is a unique piece, each product on sale is provided with specific photographic material and a detailed technical sheet.
In this section you’ll find pipes available in real time. By clicking the “Add to Cart” button, located in the product information sheet, the pipe will be placed in a virtual shopping cart. Once you have completed your purchasing choices you can proceed with checkout. You will be asked to complete the information with customer’s personal data, shipping address and the type of payment to be used. Clicking “Confirm purchase” button the customer formally undertakes to buy the product and to proceed with payment.

Shipping costs and delivery time may vary depending on the country of origin. Please, send us your request using Contacts page form or directly via email at: info@reginascarlatta.com

2. Methods of payment

We accept 2 kinds of payments:

– Paypal (choosing this modality you can pay through major credit cards safely and confidentially. You do not need a PayPal account)
– Advance Bank Transfer

No extra fees are requested according to the choice.
We do not accept cash on delivery.

3. Shipping

The order will be processed within the next business day after payment notification.
All shipments are handled by high quality service of DHL courier and can be tracked on: www.dhl.com

4. Product not available

If the pipe you are looking for is not available in the online shop please contact us to check it directly. Otherwise you can order it (with some exceptions for Special Collection’s pipes). Obviously the result will change slightly according to the grain of the wood and the handmade work.

5. Refund Policies

We apply to every product the “SATISFIED OR REFUNDED GUARANTEE”. If for any reason you are not satisfied with the product received you can contact us and send the product back within 10 days (from the delivery ) to the following address:

REGINASCARLATTA di Evangelisti Cinzia
Via Imola 2, 61122, Pesaro (Italy)

We will give you back the full amount spent (product price + shipping costs).
The product should be returned undamaged in its original packaging. All return shipping costs shall be borne by the customer.